We are committed to delivering your order accurately, in good condition, and always on time.
Please note our shipping policy as follows:
We currently deliver to all parts of the world. Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders. We make our best efforts to ship each item in your order within 10 working days of the order. However in some cases, we may take longer, up to 15 working days, to ship the order as we may have to procure Raw Material from some other sources. In the unlikely event that we are not able to ship your order completely within 15 days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment. We ship on all working days (Monday to Saturday), excluding public holidays.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or mail us at lordswear@satyam.net.in , mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. Returns:
It is the responsibility of Buyer to inspect upon receipt, that all merchandise delivered matches its order. A written authorization from the seller must be obtained by the Buyer for any returned merchandise. All returns must be made within 7 days of the invoice date. The Seller will charge Buyer a 20% restocking fee for any returned merchandise that is returned without written authorization from seller due to a claim for quality. Buyer authorizes seller to sell any garments with Buyer's label, mark, custom, design or print that have been returned, rejected, or abandoned. Acceptance of goods with Known Defects Waives Claims for Damages:
Buyer must notify Seller in writing of all claims for damages resulting from late delivery or any other defect that is known to Buyer at the time Buyer accepts the merchandise. Buyer hereby waives any claim for damages resulting from any defect Buyer is aware of, including late delivery, at the time Buyer accepts the merchandise.
